Terms of service

AARKA EYEWEAR

TERMS & CONDITIONS

Last Updated: 1 September 2026

1. INTRODUCTION AND ACCEPTANCE

Welcome to AARKA Eyewear. These Terms & Conditions (“Terms”) govern your access to and use of the AARKA Eyewear website, your interaction with our services, and your purchase of Products from us. AARKA Eyewear is a sole proprietorship business carried on under the trade name “AARKA Eyewear”, having its principal place of business at Shop 1, Vaibhav Complex, Hirabaug, Surat, Gujarat 395006, India.

By accessing, browsing, creating an account on, or placing an order through the Website, you acknowledge that you have read, understood and agreed to these Terms, together with the applicable Privacy Policy, Shipping Policy, Cancellation Policy, Return & Refund Policy, and Warranty Policy, as may be applicable to your use of the Website or purchase. If you do not agree with these Terms, please do not use the Website or place an order.

2. DEFINITIONS

For the purposes of these Terms, “AARKA”, “we”, “us” or “our” means AARKA Eyewear, the sole proprietorship business operating under the trade name “AARKA Eyewear”. “Website” means www.aarkaeyewear.com and any related online interface operated or controlled by AARKA. “Products” means the eyewear, sunglasses, frames, lenses, accessories and other products displayed or offered for sale through the Website. “Customer”, “you” or “your” means any person who accesses the Website, creates an account, communicates with AARKA or purchases Products from AARKA.

3. ELIGIBILITY AND USE OF THE WEBSITE

You may use the Website only for lawful and genuine personal purposes. Persons below 18 years of age may browse or use the Website only under the supervision and involvement of a parent or legal guardian. By placing an order, you confirm that the information provided by you is accurate, complete and current and that you are legally capable of entering into the transaction or are acting with the authorization of your parent or legal guardian.

You must not use the Website for any unlawful, fraudulent, abusive or deceptive purpose, attempt to gain unauthorized access to any account, server, database or system, interfere with the operation or security of the Website, introduce malicious code or harmful material, use automated purchasing or scraping tools without authorization, create false accounts, impersonate another person, manipulate reviews, orders, discounts or promotions, or otherwise misuse the Website or its services.

4. ACCOUNT REGISTRATION AND SECURITY

Certain features of the Website or certain purchases may require account registration or verification. Registration may involve mobile OTP verification or other verification methods implemented by AARKA. You are responsible for providing accurate information and for maintaining the confidentiality and security of your account credentials and OTPs. You must not share account credentials or OTPs with unauthorized persons and should notify AARKA promptly if you suspect unauthorized access or misuse of your account.

AARKA may suspend or terminate an account where the information provided is materially false or where the account is reasonably believed to be involved in fraudulent, abusive, unlawful or otherwise prohibited activity, subject always to applicable law.

5. PRODUCT INFORMATION, IMAGES AND AVAILABILITY

AARKA makes reasonable efforts to ensure that Product descriptions, specifications, photographs, dimensions, colours, prices and other information displayed on the Website are accurate and up to date. However, minor differences may occur between the Product shown on the Website and the actual Product due to photography, lighting, screen settings, device displays, manufacturing variations or other reasonable visual differences. Such minor variations that do not materially affect the Product will not, by themselves, constitute a defect.

All Products are subject to availability. Because AARKA follows a carefully curated and limited-collection approach, certain Products, frames, colours or variants may be available only in limited quantities and may not necessarily be restocked once sold out. AARKA may discontinue, replace or modify a Product or collection from time to time, provided that nothing in this provision affects the rights applicable to an order that has already been accepted under applicable law.

6. PRODUCT ORIGIN AND IMPORT INFORMATION

Depending on the Product, Products sold by AARKA may be manufactured, produced, assembled or sourced in India or another country. Where applicable, the country of origin, manufacturer, importer and other mandatory Product information will be displayed or provided through the Product listing, packaging, invoice or other applicable documentation in accordance with applicable law.

7. PRICING, TAXES AND ADDITIONAL CHARGES

All Product prices are displayed in Indian Rupees (INR), unless otherwise stated. Unless specifically mentioned otherwise, displayed Product prices include applicable GST. Any applicable shipping charges, Cash on Delivery charges or other compulsory charges will be disclosed to the customer before the order is placed.

For eligible Cash on Delivery orders, AARKA may charge a COD service/shipping charge of ₹99, which will be displayed at checkout before the order is confirmed. Applicable prepaid shipping charges, where any, will likewise be displayed before payment. Customers are responsible for providing accurate billing and tax information where required.

AARKA may correct an obvious pricing, typographical, technical or system error. If an order is affected by such an error, AARKA may contact the customer, offer an appropriate correction where possible, or cancel the affected order and refund any amount received, subject to applicable law.

8. ORDERS AND ACCEPTANCE

When you place an order through the Website, you are making an offer to purchase the selected Product or Products. An automated order confirmation confirms that AARKA has received the order but does not necessarily constitute final acceptance. An order will ordinarily be treated as accepted when AARKA confirms the order for fulfilment or dispatch, subject to applicable law.

AARKA may reject or cancel an order before dispatch where reasonably necessary due to Product unavailability, an obvious pricing or technical error, payment issues, inaccurate or incomplete customer information, suspected fraud, unusual or abusive ordering patterns, inventory hoarding, suspected resale activity, or violation of these Terms. Where AARKA cancels an order after receiving payment, the amount received for the cancelled Product or order will be refunded in accordance with applicable law and the applicable refund process.

9. PAYMENT AND CASH ON DELIVERY

Payments may be processed through third-party payment gateways, banks, card networks, UPI providers and other authorized payment service providers. AARKA currently uses PayU as a payment service provider and may use another authorized provider in the future. Payment information may be processed by the applicable payment provider in accordance with its own terms, privacy policy, security practices and applicable law.

Cash on Delivery may be available only for eligible locations, Products, customers and orders. COD availability may depend on courier coverage, order value, address verification, previous order history and reasonable fraud-prevention measures. AARKA may contact a customer for order verification before dispatch. Repeated refusal of COD deliveries, false orders, repeated return-to-origin shipments, suspected fraud or other misuse may result in COD being restricted for future orders, subject to applicable law.

10. SHIPPING AND DELIVERY

AARKA aims to dispatch accepted orders within approximately three business days, subject to Product availability, order verification and operational circumstances. Dispatch refers to the time taken by AARKA to hand the shipment over to the applicable logistics partner. After pickup by the logistics partner, delivery generally takes approximately three to seven business days depending on the destination, courier network and other operational circumstances.

Delivery timelines are estimates and may vary. AARKA relies on third-party logistics providers for shipment pickup and delivery. Occasionally, a logistics partner may be unable to collect a shipment within the expected period due to operational, routing, manpower, weather or other circumstances outside AARKA’s reasonable control. AARKA will make reasonable efforts to follow up with the logistics provider but will not be responsible for delays caused solely by circumstances outside its reasonable control.

Sunday and public holidays are not treated as business or working days for the purpose of AARKA’s dispatch and support timelines. Customers are responsible for providing a complete and accurate delivery address, mobile number and other information required for delivery.

For complete shipping information, customers should refer to the Shipping Policy.

11. CANCELLATION AND ORDER MODIFICATION

Customers may request cancellation before an order has been processed or dispatched. Once an order has entered fulfilment, packing, dispatch, customization or another stage where cancellation is no longer operationally possible, the cancellation request may not be accepted.

Customers who wish to change a Product, colour, size, variant or delivery address should contact AARKA as soon as possible. Any requested modification will depend on order status, inventory availability, logistics status and operational feasibility. Nothing in this section limits any cancellation right available to a consumer under applicable law.

For further details, customers should refer to the Cancellation Policy.

12. RETURNS, REPLACEMENTS AND REFUNDS

AARKA does not generally offer returns merely because a customer has changed their mind, unless a particular Product listing, promotion or policy expressly provides otherwise. Returns, replacements and refunds are primarily available for genuine Product issues and other circumstances specifically covered by the Return & Refund Policy.

Where a Product is reported as defective, damaged or otherwise eligible for replacement, the customer should contact AARKA within the applicable claim period. AARKA may reasonably request photographs, videos, packaging information, order details or other evidence to understand and verify the reported issue.

For certain defective or wrong-Product claims, AARKA may request an opening or unboxing video as supporting evidence. The purpose of such evidence is to help establish the condition and contents of the shipment at the time of opening. The absence of an opening video will not, by itself, automatically determine every claim; AARKA may assess the complete circumstances and all available evidence.

Where AARKA determines that a Product qualifies for replacement, the customer will be required to return the Product through the return process communicated by AARKA. The replacement Product will be dispatched after the returned Product has been received and inspected, including verification of its condition, identity, completeness and eligibility. AARKA may verify Product codes, SKU numbers, serial numbers, markings, packaging identifiers and other identifying characteristics to confirm that the Product returned is the same Product originally supplied.

Receipt of a returned package by AARKA does not by itself mean that the return has been approved. Where a Product is found to have been materially altered, substituted, intentionally damaged, tampered with, or otherwise made ineligible under the applicable policy, AARKA may decline the replacement or refund, subject to applicable law.

For complete return and refund conditions, customers should refer to the Return & Refund Policy.

13. WARRANTY

Where a Product is covered by an AARKA warranty, the applicable warranty duration, coverage, exclusions and claim procedure will be provided in the Warranty Policy or the applicable Product information.

Customers are expected to follow the care, handling, cleaning, storage and usage instructions supplied with the Product. Subject to the Warranty Policy and applicable law, warranty coverage may not extend to damage resulting from misuse, abuse, accidental impact, bending, crushing, excessive force, improper storage, excessive heat, chemicals, improper cleaning, unauthorized modification or repair, ordinary wear and tear, scratches arising from normal use, or other circumstances expressly excluded under the applicable warranty.

Nothing in the Warranty Policy or these Terms limits a statutory consumer right that cannot legally be excluded.

14. CUSTOMER REVIEWS, PHOTOGRAPHS AND CONTENT

Customers may have the opportunity to submit reviews, ratings, photographs, videos, testimonials, feedback or other content. By submitting such content, you confirm that you have the necessary rights and permissions to submit it and that the content does not unlawfully infringe another person’s rights.

Customers are free to provide genuine opinions, criticism and feedback. However, customers must not knowingly submit materially false factual claims, impersonate another person or AARKA, fabricate experiences, or submit unlawful, fraudulent, abusive, defamatory or infringing content.

AARKA may remove or refuse content that violates these Terms or applicable law. AARKA may make reasonable edits to customer reviews for spelling, grammar, formatting, readability or length, provided that the substance or genuine opinion expressed by the customer is not materially changed.

Where AARKA wishes to use an identifiable customer’s photograph, video, testimonial or other personal User Content for marketing, advertising, social media, Website content or promotional purposes, AARKA will seek appropriate customer consent where required. Customer content will not automatically be treated as marketing consent merely because it has been submitted to AARKA.

15. INTELLECTUAL PROPERTY

The AARKA name, logo, Product names, photographs, graphics, illustrations, videos, written content, Product descriptions, Website design, layouts, icons, software, source code, marketing materials and other original materials available through the Website are owned by or licensed to AARKA and are protected by applicable intellectual property laws.

Nothing on the Website grants a customer ownership or unrestricted rights to use AARKA’s intellectual property. You must not copy, reproduce, modify, distribute, publish, sell, commercially exploit, scrape, extract or otherwise use AARKA’s intellectual property without prior written permission, except where such use is permitted by applicable law.

16. THIRD-PARTY SERVICES

The Website may use or link to third-party services, including payment gateways, banks, logistics providers, social media platforms, technology providers and other service providers. Such third-party services may operate under their own terms and policies.

AARKA will not be responsible for matters solely within the control of a third-party provider where the relevant issue is outside AARKA’s reasonable control. However, use of a third-party service does not remove AARKA’s own obligations to customers under applicable law or AARKA’s published policies.

17. FRAUD PREVENTION AND VERIFICATION

AARKA may verify orders where reasonably necessary to prevent fraud, unauthorized transactions, payment abuse, false orders, COD misuse or other unlawful activity. Verification may include confirming customer contact details, delivery address, payment status, order information, previous transaction patterns or other information reasonably necessary for the relevant verification.

Where reasonably required and legally permissible, AARKA may place an order on hold, cancel an order, restrict a payment method or restrict future COD access where verification fails or there are reasonable grounds to suspect fraud or misuse. Where fraudulent activity is reasonably established, AARKA may take appropriate action in accordance with applicable law.

18. PRIVACY AND PERSONAL DATA

Personal information provided to AARKA will be collected, used, stored, disclosed and protected in accordance with the Privacy Policy and applicable privacy and data-protection laws.

Personal information may be processed for purposes including order processing, payment processing, shipping and delivery, customer support, fraud prevention, warranty and after-sales service, legal compliance and dispute resolution, subject to the applicable Privacy Policy.

19. WEBSITE AVAILABILITY AND DISCLAIMERS

AARKA makes reasonable efforts to keep the Website functional and accessible. However, temporary interruptions may occur due to maintenance, technical problems, security measures, hosting issues, internet failures, software updates or circumstances outside AARKA’s reasonable control.

AARKA does not guarantee that the Website will always be uninterrupted, completely error-free, continuously available or free from every possible technical issue. AARKA may update, modify, suspend or discontinue Website features where reasonably necessary. Nothing in this section excludes or limits statutory rights or remedies that cannot legally be excluded.

20. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, AARKA will not be liable for indirect, incidental, special, consequential, exemplary or punitive losses arising from the use of the Website or Services. This may include indirect loss of profits, revenue, business opportunities, goodwill, anticipated savings or data.

AARKA will not be responsible for loss caused solely by misuse of a Product, failure to follow care instructions, unauthorized modification, accidental damage, ordinary wear and tear, inaccurate information supplied by the customer or circumstances outside AARKA’s reasonable control.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including applicable statutory consumer rights, product liability obligations, fraud, wilful misconduct, or death or personal injury caused by negligence.

21. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless AARKA, its proprietor, employees, representatives, agents, contractors and service providers from third-party claims, losses, liabilities and reasonable costs arising directly from your unlawful conduct, fraud or misuse, infringement of third-party rights, unlawful User Content, materially false information supplied by you, or material breach of these Terms.

This obligation will not apply to the extent a claim results from AARKA’s own unlawful conduct, negligence, fraud, wilful misconduct or any matter for which liability cannot legally be shifted to the customer.

22. FORCE MAJEURE

AARKA will not be responsible for delay or failure to perform an obligation to the extent caused by circumstances beyond its reasonable control, including natural disasters, floods, earthquakes, cyclones, fire, epidemics, war, civil unrest, strikes, government actions, changes in law, import or export restrictions, power or telecommunications failures, internet or server outages, cyber incidents, courier or transportation disruptions, supply-chain interruptions, manufacturing delays, shortages of materials, customs or port delays, or failure of third-party service providers.

AARKA will make reasonable efforts to resume normal operations as soon as reasonably practicable.

23. SUSPENSION AND TERMINATION

AARKA may suspend or restrict Website access or an account where reasonably necessary because of fraud, unlawful conduct, security concerns, serious misuse or material violation of these Terms, subject to applicable law. Suspension or termination will not affect rights or obligations that arose before termination. AARKA may retain records where required for legal, accounting, fraud-prevention, warranty, customer-service or other legitimate purposes.

24. CHANGES TO THESE TERMS

AARKA may update these Terms from time to time to reflect changes in Products or Services, operational requirements, legal or regulatory requirements, security requirements or improvements to the Website. The latest version will be published on the Website together with the applicable “Last Updated” date.

Changes will generally apply prospectively to future use and future orders unless applicable law requires otherwise. AARKA will not use a later amendment to unfairly remove a right that has already accrued to a customer under an existing transaction.

25. GOVERNING LAW AND JURISDICTION

These Terms and transactions with AARKA are governed by the laws of India. Subject to applicable consumer rights and remedies, courts of competent jurisdiction in Surat, Gujarat may have jurisdiction over disputes arising from these Terms or transactions with AARKA.

Before initiating legal proceedings, customers are encouraged to contact AARKA so that the matter may be reviewed and, where possible, resolved amicably. Nothing in these Terms prevents a consumer from exercising any statutory right or remedy available under applicable consumer protection laws.

26. GRIEVANCE REDRESSAL

AARKA maintains a grievance mechanism for customers. Customers may raise complaints relating to Products, orders, payments, delivery, returns, refunds, warranty or other Website-related matters by contacting the Grievance Officer at grievance.aarkaeyewear@gmail.com.

AARKA will acknowledge a consumer complaint within 48 hours of receipt and will make reasonable efforts to redress the complaint within one month from the date of receipt, subject to the nature of the matter, information required and applicable law.

27. ELECTRONIC COMMUNICATIONS

By using the Website or placing an order, you consent to receiving service-related communications through available channels, including email, SMS, WhatsApp, telephone or other electronic means. Such communications may include order confirmations, payment updates, dispatch notifications, delivery updates, return or replacement communications, warranty communications, account or security communications and other communications necessary to complete or support a transaction.

Where permitted, AARKA may also send promotional communications. Customers may opt out of promotional communications using the unsubscribe or opt-out mechanism provided. Opting out of promotional communications will not prevent AARKA from sending essential transactional or service communications.

28. WAIVER AND SEVERABILITY

If AARKA does not immediately enforce a provision of these Terms, that will not constitute a waiver of the provision. A waiver of one breach will not constitute a waiver of any later or continuing breach.

If any provision of these Terms is held to be invalid, illegal or unenforceable by a competent authority, that provision will be limited or severed only to the extent necessary, and the remaining provisions will continue to apply to the maximum extent permitted by law.

29. ENTIRE AGREEMENT

These Terms, together with the applicable Privacy Policy, Shipping Policy, Cancellation Policy, Return & Refund Policy, Warranty Policy, Product-specific terms, promotion-specific terms and order-specific terms, constitute the applicable agreement between AARKA and the customer regarding the relevant use of the Website or purchase.

Where an order-specific term conflicts with a general provision of these Terms, the order-specific term will apply only to that particular transaction, subject to applicable law.

30. CONTACT

For general questions, order support or customer assistance, customers may contact AARKA Eyewear at Shop 1, Vaibhav Complex, Hirabaug, Surat, Gujarat 395006, India, through team@aarkaeyewear.com.

For grievances, customers may contact the Grievance Officer at grievance.aarkaeyewear@gmail.com

31. FINAL ACKNOWLEDGEMENT

By using the AARKA Website or placing an order, you acknowledge that you have had an opportunity to review these Terms and the applicable Policies and agree to comply with them, subject always to your rights and protections under applicable law.

AARKA Eyewear is committed to protecting the authenticity, quality, security and integrity of its Products, Website, customers and brand while providing customers with a fair, transparent and reliable purchasing experience.