ORDER CANCELLATION POLICY
At AARKA Eyewear, we understand that plans can change. Our Order Cancellation Policy explains when an order can be cancelled, how cancellation requests are handled, and how any applicable refund is processed.
This policy applies specifically to order cancellation. It is separate from our Returns, Refunds & Exchanges policy, which governs eligible product-related returns and post-delivery concerns.
Customer Cancellation Before Dispatch
Customers may request cancellation of an order before the order has been dispatched.
A cancellation request can be submitted by contacting AARKA at team@aarkaeyewear.com or through WhatsApp using the customer contact channel associated with the order.
Cancellation is subject to the order's current processing status. Once an order has been handed over to our logistics partner for dispatch, it can no longer be cancelled under this policy.
Customers are encouraged to submit cancellation requests as early as possible after placing an order.
Cancellation After Dispatch
Once an order has been dispatched and handed over to the third-party logistics partner, cancellation is not permitted.
At this stage, the order has entered the delivery process and cannot ordinarily be recalled through AARKA's cancellation process.
Any concern regarding the product after delivery will be handled separately under our Returns, Refunds & Exchanges or Warranty & Product Care policy, as applicable.
COD Order Cancellation
A Cash on Delivery order may be cancelled before dispatch, subject to the terms of this policy.
Once a COD order has been dispatched, cancellation will no longer be permitted.
If a customer refuses or does not accept a COD shipment after dispatch, the shipment may be treated as a failed delivery and may be returned to AARKA. Such situations will be handled in accordance with our Shipping & Delivery policy and other applicable policies.
Cancellation Request Through Customer Support
Cancellation requests should be submitted through team@aarkaeyewear.com or the official AARKA WhatsApp communication channel.
A cancellation request is not considered confirmed merely because a customer has sent a message or email. AARKA will review the order status and confirm whether cancellation is still possible.
If the order has already been dispatched before the cancellation request is processed, the cancellation request may no longer be accepted.
Refunds for Cancelled Prepaid Orders
Where a prepaid order is successfully cancelled before dispatch, AARKA will generally offer the customer a 50% refund to the original payment method and 50% as AARKA Store Credit.
However, AARKA recognises that individual circumstances may vary. Where appropriate, AARKA may discuss the situation with the customer and provide a different or customised refund resolution.
Any such alternative resolution will be communicated to and agreed with the customer before processing, where applicable.
Refund Processing Timeline
Where a refund is applicable, AARKA will generally initiate or process the applicable refund within 7 business days from the confirmation of the cancellation and refund decision.
The time taken for the amount to actually reflect in the customer's bank account, card, UPI account or other payment method may vary depending on the relevant payment gateway, bank or financial institution.
AARKA cannot control processing times imposed by third-party financial institutions after the refund has been initiated.
COD Cancellation and Refund
Since a COD order is not prepaid, there is generally no payment amount to refund where the order is cancelled before dispatch.
Any amount that may have been collected separately, if applicable, will be handled according to the circumstances of the cancellation and the applicable AARKA policy.
Cancellation by AARKA
AARKA may cancel an order where reasonably necessary, including circumstances involving product unavailability, unsuccessful payment or order verification, suspected fraudulent or unauthorised activity, non-serviceable delivery locations, inability to complete required verification, operational limitations, or other circumstances that prevent the order from being reasonably fulfilled.
Where AARKA cancels a prepaid order, any applicable refund will be processed in accordance with the circumstances of the cancellation and applicable law.
AARKA will make reasonable efforts to communicate the cancellation and applicable resolution to the customer.
Order Verification
For certain orders, particularly COD orders or orders that require additional verification, AARKA may contact the customer using the contact information provided with the order.
If required verification cannot reasonably be completed, AARKA may place the order on hold or cancel it.
AARKA may also take appropriate action where an order reasonably appears to involve fraudulent, unauthorised, misleading or suspicious activity.
Further provisions relating to order verification, fraud prevention and suspicious transactions are contained in our Terms of Use & Purchase.
Incorrect or Obvious Pricing Errors
AARKA takes reasonable care to ensure that product prices displayed on the website are accurate. However, occasional technical, typographical, system, or human errors may result in an incorrect price being displayed.
Where an order is placed at a price that is clearly erroneous or results from an inadvertent pricing error, AARKA may review the order and determine an appropriate resolution, which may include cancellation of the order and refund of any amount paid.
AARKA will not ordinarily be required to fulfil an order solely because an obvious pricing error was displayed on the website, subject always to applicable law.
Cancellation Due to Non-Serviceable Delivery Location
If a delivery address is subsequently determined to be non-serviceable or unsuitable for delivery, AARKA may contact the customer to discuss whether the order can reasonably be fulfilled.
For prepaid orders, AARKA may discuss an appropriate delivery solution with the customer.
For COD orders, AARKA may contact the customer to verify the delivery details and determine whether the order can be processed.
If the customer does not respond to reasonable calls or messages, or if delivery cannot reasonably be arranged, AARKA may cancel the order and process any applicable refund in accordance with the applicable AARKA policies.
Cancellation Due to Logistics or Operational Reasons
In exceptional circumstances, an order may become impossible or impractical to fulfil due to logistics limitations, serviceability issues, product availability, operational disruptions or other circumstances beyond AARKA's reasonable control.
Where this occurs, AARKA may cancel the order and communicate the applicable resolution to the customer.
Cancellation Is Different from a Return
Cancellation and return are separate processes.
Cancellation applies when an order is stopped before dispatch, subject to this policy.
Return applies after an order has been delivered and the product is being returned under an applicable return, replacement, or product-related policy.
For information regarding eligible post-delivery concerns, please refer to our Returns, Refunds & Exchanges policy.
No Cancellation Fee
AARKA does not ordinarily charge a separate cancellation fee for an eligible customer-initiated cancellation made before dispatch.
Any exceptional costs or charges, if applicable, will be handled only where legally permissible and will be communicated transparently to the customer.
Changes to This Policy
AARKA may update this Order Cancellation Policy from time to time where reasonably necessary to reflect changes in our business operations, payment processes, order management systems or applicable legal requirements.
The version published on the website will apply to orders placed after the effective date of the updated policy.
Related Policies
For a complete understanding of your order and customer rights, please also refer to our Terms of Use & Purchase, Shipping & Delivery, Returns, Refunds & Exchanges, Warranty & Product Care and Contact & Customer Support policies, as applicable.
Contact Us
AARKA Eyewear
Shop 1, Vaibhav Complex, Hirabaug,
Surat, Gujarat – 395006, India
Customer Support: team@aarkaeyewear.com
WhatsApp: Official AARKA WhatsApp communication channel
Last Updated: September 2026