SHIPPING & DELIVERY

The AARKA Delivery Promise

The AARKA Delivery Promise

At AARKA Eyewear, we want every order to reach you with the same care and attention with which it was prepared.

This Shipping & Delivery Policy explains how your order is processed, dispatched and delivered, along with the responsibilities of AARKA, our logistics partners and our customers during the delivery process.

Delivery Across India

AARKA currently offers delivery within India only.

Orders are delivered through third-party logistics partners based on the serviceability of the delivery address and PIN code. Delivery availability may therefore vary depending on the location.

Please ensure that the name, complete delivery address, PIN code, and contact details provided at checkout are accurate and complete. AARKA cannot be responsible for delays or failed deliveries resulting from incorrect, incomplete or inaccurate information provided by the customer.

Order Processing and Dispatch

Once an order has been successfully placed and any required payment or verification has been completed, AARKA generally aims to dispatch the order within 3 business days.

Dispatch refers to the point at which the order is handed over to the applicable third-party logistics partner.

Although we make reasonable efforts to dispatch orders within the stated timeframe, the actual pickup of a shipment is managed by the logistics partner. Occasionally, a logistics partner may not collect a shipment as scheduled due to operational or service-related reasons. Such delays may affect the dispatch timeline and are outside AARKA's direct control.

Delivery Timeline

Once the shipment has been picked up by the logistics partner, delivery generally takes 3–7 business days, depending on the destination, PIN code, serviceability, and logistics network.

The stated delivery timeline is an estimated timeframe and is not an absolute guarantee. Delivery may take longer in certain circumstances, including remote locations, adverse weather, transportation disruptions, operational delays, public holidays or other circumstances beyond AARKA's reasonable control.

Business Days

For the purposes of this policy, business days exclude Sundays and public holidays.

The operating schedules of third-party logistics partners may also vary by location.

Shipping Charges

Prepaid orders are eligible for free standard shipping.

For orders placed using Cash on Delivery (COD), a ₹99 COD fee will apply.

Any applicable charges will be displayed to the customer before the order is confirmed.

Cash on Delivery

COD availability may depend on the delivery location, PIN code, order details, and logistics serviceability.

AARKA may conduct reasonable verification before processing a COD order. This may include contacting the customer through the contact information associated with the order.

COD orders must be accepted and paid for by the customer or an authorised recipient at the time of delivery.

Repeated refusal or non-acceptance of COD shipments may affect COD availability for future orders, subject to applicable law and AARKA's order-verification practices.

Tracking and Delivery Updates

Shipment tracking and delivery updates are managed through AARKA's third-party logistics partners.

Depending on the logistics partner servicing your PIN code, tracking and delivery updates may be communicated through email, WhatsApp, SMS or a combination of these channels.

The availability, frequency and format of such updates may therefore vary depending on the logistics partner and the destination.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address at the time of placing an order.

Once an order has been placed, the delivery address cannot be changed.

If a customer needs the order to be delivered to a different address, the existing order must be cancelled, where cancellation is still possible under our Order Cancellation Policy, and a new order must be placed using the correct delivery address.

AARKA cannot guarantee that an address change request received after order placement can be accommodated.

Delivery Attempts

If the recipient is unavailable at the time of delivery, the logistics partner may make additional delivery attempts in accordance with its standard operating process.

The number and timing of delivery attempts may vary depending on the logistics partner and the delivery location.

Customers are therefore encouraged to remain available at the provided delivery address and keep the registered contact number reachable during the expected delivery period.

Non-Serviceable or Difficult-to-Serve PIN Codes

In certain cases, a PIN code may be identified as non-serviceable or may have limited logistics coverage.

For a prepaid order, AARKA may contact the customer to discuss the delivery situation and determine whether the order can reasonably be processed.

For a COD order, AARKA may contact the customer to verify the delivery details and determine whether the order can be processed.

If the customer does not respond to reasonable calls or messages, or if delivery cannot reasonably be arranged to the provided location, AARKA may cancel the order and process any applicable refund in accordance with the Order Cancellation Policy and Returns, Refunds & Exchanges policy, as applicable.

Failed Delivery and Return to Origin

If a shipment cannot be delivered because of reasons attributable to the customer, including an incorrect or incomplete address, repeated unavailability, refusal to accept the shipment, or failure to coordinate with the logistics partner, the shipment may be returned to AARKA.

Where a returned shipment is eligible for re-dispatch, AARKA may offer re-dispatch subject to the availability of the product and payment of applicable actual re-shipping charges, where legally permissible.

Any applicable charges will be communicated to the customer before re-dispatch.

Where re-dispatch is not possible, or the order is otherwise cancelled, any applicable refund will be handled in accordance with the Order Cancellation Policy and Returns, Refunds & Exchanges policy.

Lost or Misplaced Shipments

If a shipment appears to be lost, misplaced, or remains undelivered beyond a reasonable period, AARKA may initiate an investigation with the relevant logistics partner.

Once the logistics partner confirms the outcome of the investigation, AARKA will determine the appropriate resolution based on the circumstances, which may include a replacement or refund where applicable.

Customers are requested to contact AARKA promptly if their shipment appears to be incorrectly marked as delivered or has not been received.

Damaged or Tampered Packages

We take reasonable care to pack every order securely before handing it over to our logistics partner.

If the outer package appears visibly damaged, opened, tampered with or otherwise compromised at the time of delivery, customers should record the condition of the package and contact AARKA promptly.

For any claim relating to a damaged package, missing item, wrong product or product condition, AARKA may require a continuous unboxing video showing the package from its sealed condition through the opening of the package and inspection of the contents.

An unboxing video is mandatory where AARKA requires such evidence for the investigation of a delivery or product-related claim. Photographs alone will not be accepted as sufficient evidence for such claims.

This requirement is intended to help establish the condition and contents of the shipment at the time it was opened and to protect both customers and AARKA against unverifiable or fraudulent claims.

For complete information regarding eligible product-related claims, please refer to our Returns, Refunds & Exchanges policy.

Multiple or Partial Shipments

Where necessary, products from the same order may be shipped separately or in more than one package.

In such cases, separate tracking or delivery updates may be provided depending on the logistics arrangements applicable to the order.

Delivery Confirmation

Delivery may be confirmed through the proof of delivery, delivery confirmation, or other records maintained by the applicable logistics partner.

If an order is marked as delivered but has not actually been received, the customer should contact AARKA as soon as possible so that the matter can be investigated with the logistics partner.

Delays Beyond AARKA's Control

AARKA works with third-party logistics providers and cannot control every aspect of transportation or delivery after an order has been handed over to the logistics partner.

Delivery may be affected by circumstances such as severe weather, natural events, transportation disruptions, strikes, public restrictions, operational failures, logistics network disruptions, remote-area limitations, or other circumstances beyond AARKA's reasonable control.

Where such circumstances occur, AARKA will make reasonable efforts to coordinate with the relevant logistics partner and assist the customer.

Customer Responsibility During Delivery

Customers are responsible for providing accurate delivery information and remaining reasonably available to receive the shipment.

Customers should also promptly review the condition of the package at the time of delivery and follow the evidence requirements described in this policy if a delivery-related or product-related concern arises.

Related Policies

Shipping and delivery matters may also be subject to our Terms of Use & Purchase, Order Cancellation Policy, Returns, Refunds & Exchanges and Warranty & Product Care policies, depending on the nature of the request.

Policy Updates

AARKA may update this Shipping & Delivery Policy from time to time where reasonably necessary to reflect changes in our logistics arrangements, business operations or applicable legal requirements.

The version published on the website will apply to orders placed after the effective date of the updated policy.

Contact Us

AARKA Eyewear
Shop 1, Vaibhav Complex, Hirabaug,
Surat, Gujarat – 395006, India

Customer Support: team@aarkaeyewear.com

Last Updated: September 2026